Return Policy

Last updated April 07, 2026

Thank you for using GearHive. We hope you enjoy your rental experience. If you are not satisfied with your booking for any reason, you may be eligible for a refund in accordance with the terms below.

Returns

All rental gear must be returned directly to the shop it was rented from on the agreed return date and time specified in your booking. Gear must be returned in the same condition it was rented in — clean, undamaged, and fully assembled. GearHive does not operate a physical return location. All returns are handled directly between the renter and the shop owner.

Return Process

To initiate a return or request a refund, please contact us at luke@gearhiveapp.com to obtain a Return Authorization (RA) number. Gear must be returned to the shop directly at the agreed return date and time noted in your booking confirmation.

Refunds

After your return is confirmed and the gear condition is inspected by the shop, we will process your refund within 3 business days. Refunds may take 1–2 billing cycles to appear on your credit card statement depending on your card provider. You will be notified by email when your refund has been processed.

Exceptions — Non-Refundable Situations

The following situations are not eligible for a refund:

  • Rentals that have already commenced and gear that has been picked up
  • Cancellations made within 24 hours of the rental start time (at the shop's discretion)
  • No-show bookings where the renter fails to pick up gear without prior cancellation
  • Refund eligibility for cancelled bookings is subject to each shop's individual cancellation policy displayed at the time of booking

For defective, damaged, or incorrect gear provided by a shop, please contact luke@gearhiveapp.com to arrange a refund or exchange.

Please Note

  • All rental gear must be returned directly to the shop it was rented from at the agreed return date and time specified in the booking
  • Gear must be returned in the same condition as when rented — clean and fully assembled. The renter may be held liable for any damage, loss, or excessive wear beyond normal use
  • Late returns may be subject to additional charges at the shop's daily or hourly rental rate
  • GearHive does not operate a physical return location. All returns are handled directly between the renter and the shop owner
  • Discounted bookings are eligible for refunds under the same terms as standard bookings

Questions